Return Policy

Right of withdrawal

Without prejudice to the provisions according to art. 59 of the Legislative Decree September 6 2005, n. 206 (Consumer Code), the user has the right to withdraw from the purchase contract within 14 days.

The term of 14 (fourteen) days starts from the day on which the consumer/user or a third party, other than the carrier and designated by the consumer/user, acquires physical possession of the goods or:

a. in the case of multiple goods ordered by the consumer through a single order and delivered separately, from the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the last good;

b. in the case of delivery of goods consisting of multiple lots or pieces, from the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the last lot or piece;

Instructions for exercising the withdrawal

To exercise the right of withdrawal the user is obligated to inform Guarracino Trade Company S.r.l. with a declaration of withdrawal within the 14 (fourteen) days after the delivery date. 

The date of effective receipt of the communication by the Company will prevail. If the user makes use of the explicit declaration of withdrawal, he must indicate in it the order number, Product/s for which he/she intends to exercise the right of withdrawal. According to art. 54 of the Consumer Code, the burden of proof relating to the exercise of the right of withdrawal lies with the consumer/user and must take place before the expiry of the indicated withdrawal period.

Upon receipt of the notice of withdrawal, the Company will communicate the address to which the goods should be sent, at the user's expense, in their original packaging, undamaged and free of any sign of wear and tear that could affect their use and future sale. The consumer customer is required to return the goods within 14 (fourteen) days from when he communicated his intention to withdraw and communicate to the Company the tracking number of the return and the name of the courier chosen.

Items must be returned to:

GUARRACINO TRADE COMPANY s.r.l. Industrial area ASI Aversa Nord snc at the SINE' shopping center 81032 Carinaro (CE) Italy Tel +39 0818133038

Once received, the Products will be carefully checked and a specific communication will be sent to the user of acceptance or reasoned refusal of the withdrawal.

The responsibility for any damage during transport for the return of the products is borne by the customer/user.

In case of acceptance, the Company will refund the amount paid during the purchase within 14 (fourteen) days from when it received the returned goods, using the same payment method.

In case of refusal, the Company will motivate this choice and will make the Products available to the user, who can collect them at the address and at the times communicated.

It will not be accepted the withdrawal of goods that have undergone wear and/or alterations, goods shipped without original packaging (as per delivery, therefore including any pallet accessories, wooden crate, etc.) and/or with packaging that is not adequate to guarantee a safe transportation. If these conditions are not respected, the return will not be accepted once it reaches its destination and therefore will return to the sender.

The user is responsible for the decrease in the value of the Product as a result of handling the same other than what is strictly necessary to establish the nature, peculiarity and functioning of the Product. The user will be responsible for keeping, inspecting and handling the product diligently and returning it in full integrity and suitability for use, fully functional, complete in all its parts and all its accessories.

In the event of a decrease in the value of the Product, adequate notice will be given to the user and the amount of the refund will be reduced by this decrease in value.